Refund Statuses
Here are the status codes for a refund returned by various API endpoints.
Refund Statuses
| Status | Description |
|---|---|
| requested | The refund has been requested and is waiting for the next processing run to get picked up. |
| pending-return | The refund process has started, funds will soon be debited from the Merchant bank account to facilitate the refund. |
| pending-clearance | Funds have been debited from the Merchant bank account and is waiting clearance to Pinch before being sent to the Payer. |
| processing | The refund is being processed. |
| completed | The refund process has completed. |
| failed | The refund has failed, contact support for more information. |
| cancelled-declined | The transaction provider has cancelled or declined the refund attempt, contact support for more information. |
Updated 1 day ago