Refund Statuses

Here are the status codes for a refund returned by various API endpoints.


Refund Statuses

StatusDescription
requestedThe refund has been requested and is waiting for the next processing run to get picked up.
pending-returnThe refund process has started, funds will soon be debited from the Merchant bank account to facilitate the refund.
pending-clearanceFunds have been debited from the Merchant bank account and is waiting clearance to Pinch before being sent to the Payer.
processingThe refund is being processed.
completedThe refund process has completed.
failedThe refund has failed, contact support for more information.
cancelled-declinedThe transaction provider has cancelled or declined the refund attempt, contact support for more information.